FAQ

Does what it says on the tin. It’s handmade fully recycled paper embedded with wildflower seeds. And yep, you can plant it. Just follow the instructions provided, but crucially, plant in soil, water, grow flowers. Magic. 

Because it’s handmade every piece of Seed Print paper is unique, like the best of us, so prepare to embrace slight variations in texture, thickness & shade.

The centre of the universe, or at least the centre of England, better known as Leicester*. We’re proud to be a fully British production company.

*Or if you want to get really specific, Willday Printers. Thomas Willday, the founder of Seed Print, is the fourth generation to run the family printing business. So yeah, they know a thing or two about printing.

To give those seeds their best shot, Seed Print paper should be planted within two years. It will still grow beyond that but germination rates decline after that period. So get cracking. And in the meantime, keep your seed paper stored in a cool dry place for optimal growing potential.

Our plantable paper is made from fully recycled paper. It gets smushed down into a pulp & then the seeds are added. It’s then formed into sheets, ranging from 200-300gsm thickness.

Spring is generally the best time as the seed paper gets a helping hand from some extra sunshine & warmth. Try to dodge planting at times of year where the ground is likely to freeze.

If you haven’t got access to a garden, Seed Print paper can be planted indoors too. Just make sure there’s a good regular dose of daylight & water.

How long have you got? Seed paper is environmentally friendly. Seed paper is zero-waste. Seed paper is fully recycled, made from other people’s paper scraps. Seed paper makes actual flowers grow. Seed paper supports our pollinators, who are basically the good guys putting food on our
plates. People are always banging on about being sustainable, so this is the chance to actually DO sustainable.

Terms and Conditions – Last
updated October, 2022

Please read our terms carefully and print off a copy for your
future reference.

Seedprint website is owned and operated by Willday Printers Limited,
company number 00399435. If you
have any queries about these Terms and Conditions or if you have any complaints
regarding our website, please contact us at orders@seedprint.co.uk

The
contract between us

In order to process your order, we must receive payment in full
of the goods including postage Payment of the price of the goods represents and
offer on your part to purchase the goods, which will be accepted by us only
when the goods are despatched. Only at this point is a legally binding contract
created.

You will need provide us with your email address to enable us to
process your order. We will notify confirm receipt of your order and to confirm
details.

Choose the item(s) you would like and enter quantities. When you
have finished shopping, click on your cart and go to checkout. This will take
you to a secure area –here you can enter your personal details. Once you have
entered these details and chosen your payment method, you will be taken to the
correct payment portal – Paypal’s secure website if you are paying via Paypal;
or Shopify’s secure terminal if you are paying by credit or debit card. When
you have placed an order with us you will receive an automated email from us
confirming your order and its details. You will also receive an email
confirming payment – this will come from either Paypal or Worldpay, depending
on the payment option you chose. When we have received and opened your emailed
order we will email a further confirmation and advise when you can expect
delivery.

Ordering with us is secure and uses encryption. We do not see
any of your financial details once you are transferred to Paypal’s or
Worldpay’s payment areas. If you place an order over the phone we will take
your card details and use Worldpay’s secure terminal to process the payment.
Your card details will then be destroyed by us. We are regularly checked by
Securitymetrics to ensure we are compliant with payment processing rules.

Ownership
of rights

All rights, including copyright, in this website are owned by or licensed to Seedprint
Limited. Any use of this website and its contents, including copying them or
storing them in whole or part, other than for your own personal, non-commercial
use, is prohibited without our permission. You may not modify, distribute or
repost anything on this website for any purpose.

Accuracy
of content

Our product photos are as accurate as possible, however sometimes different
monitors show colours differently. Due to the Paper Recycled conditions. Our
product descriptions are accurate to the best of our knowledge.

Prices

Prices are advertised on our website. Vat is charged on overseas orders unless
a valid VAT registration number is provided.

Payment
terms

We will take payment upon receipt of your order from your debit or credit card,
or your Paypal account. We accept no liability if a delivery is delayed because
you did not give us the correct payment details. If it is not possible to
obtain full payment for the goods from you, then we can refuse to process your
order and/or suspend any further deliveries to you. This does not affect any
other rights we may have.

Delivery

Please read our Delivery section as it has lots of important information you
need to know. By agreeing to our Terms and Conditions you are also confirming
that you have read our delivery details.

Delivery charges vary according to the type of goods ordered.
Please note that we are only able to deliver to the United Kingdom through the
website. If you are ordering from outside the UK, please contact us by email
with your requirements and we will then advise a delivery cost.

We will deliver the goods to the address you specify for
delivery in your order. Royal mail will be the used courier, this will be at
the 1st Class service. Or via our delivery company on next day service. We
cannot accept any liability for any loss or damage to the goods once they have
been delivered in accordance with your delivery instructions. We will aim to
deliver the goods by the date quoted for delivery but delivery times are not guaranteed.
We will aim to deliver your order within 3 working of ordering.

Cancellation
rights

Please do notify us within 24 hours of your
order. Due to us printing your artwork on seeded paper, we cannot accept
returns.

Cancellation
by us

We reserve the right not to process your order if we have
insufficient stock to deliver the items you ordered; we do not deliver to your
area; or one or more of the goods ordered was listed at an incorrect price or
an error in the pricing information received by us from our suppliers. If we do
not process your order for any of these reasons we will notify you by email and
will recredit any sums received as soon as possible and no later than 48hrs.

If there
is a problem with the goods

Please contact us by email with any complaints about your order: orders@seedprint.co.uk.
We are under a legal duty to supply goods that are in conformity with this
contract and in accordance with the Consumer Rights Act (2015). If you wish to
exercise your legal right to reject goods which do not conform with the Act you
must post them back to us and we will pay the return cost. If there has been an
error on our part in your order please let us know immediately and we will
either rectify or refund you.

Liability

Unless agreed otherwise, if you do not receive the goods within 7 working days
of the date on which you ordered them and decide to cancel the order, we will
refund you. We are only responsible for losses that are a natural, foreseeable
consequence of our breach of these terms and conditions. We do not accept
liability if we are prevented or delayed from complying with our obligations
set out in these terms and conditions by anything you (or anyone acting with
your express or implied authority) does or fails to do, or is due to events
which are beyond our reasonable control. Furthermore, we do not accept
liability for any losses related to any business of yours including but not
limited to lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and
legislation, including obtaining all necessary customs, import or other
permits, to purchase goods from our site. The importation or exportation of
certain of our goods to you may be prohibited by certain national laws. We make
no representation and accept no liability in respect of the export or import of
goods you purchase.

Notwithstanding the foregoing, nothing in these terms and
conditions is intended to limit any rights you might have as a consumer under
applicable law, or other statutory rights that may not be excluded nor in any
way to exclude or limit our liability to you for any death or personal injury
resulting from our negligence. You have certain rights as a consumer, including
legal rights relating to faulty and/or misdescribed goods.

Privacy

You acknowledge and agree to be bound by the terms of our privacy statement.

Special
Terms

We reserve the right to change these terms and conditions from time to time.

This website, any content contained therein and in any contract
brought into being as a result of usage of this website, are governed by and
construed in accordance with English law. Parties to any such contract agree to
submit to the exclusive jurisdiction of the courts of England and Wales. All
contracts are concluded in English.

If any part of these terms and conditions is unenforceable
(including any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will not be affected.

Nothing in this Agreement is intended to, nor shall it confer
rights onto a third party.

RETURNS

All returns must be postmarked within thirty (30) days of the
purchase date. All returned items must be in new and unused condition, with all
original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original
packaging and include your proof of purchase, and mail your return to the
following address:

Seedprint

Attn: Returns

Unit 2, Duns Lane

Leicester, England LE3 5LX

United Kingdom

Please note, you will be responsible for all return shipping
charges. We strongly recommend that you use a trackable method to mail your
return.

REFUNDS

After receiving your return and inspecting the condition of your
item, we will process your return or exchange. Please allow at least five (5)
days from the receipt of your item to process your return or exchange. We will
notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the
contact details below to arrange a refund or exchange.

Please
note, our seedpaper is not edible.

Website and its contents is copyright 2019 SeedPrint Limited.

Contents

Our commitment to privacy

Introduction

Who we are

The information we collect

How we use information

Marketing

Email newsletters and digital marketing

Direct mail

Telephone and text message

Cookie Policy

Consent to share data with third party email and direct mail providers

Data retention

Requesting copies of, or removing data held about you

Our commitment to data security

Our commitment to children’s privacy

How to contact us

Our
commitment to privacy

SeedPrint Limited is committed to protecting your privacy. As
part of this commitment, we provide this notice explaining our online
information practices and the choices you can make about the way your
information is collected and used.

Our Privacy Policy does not affect your statutory rights as a consumer.

Introduction

This Privacy and Cookies Policy relates to our use of any
personal information we collect from you via online services and other
channels:

All
SeedPrint Limited websitesSeedPrint
Limited social media contentOther
forms of SeedPrint Limited web activity, such as content and newsletter
opt-in forms that are not hosted on a SeedPrint Limited websiteTransactional
data provided from third party businesses, when orders are fulfilled by SeedPrint
LimitedInformation
you provide to us by phone, email, letter, other forms of correspondence
and in personMailing
data which we rent from a reputable

This Privacy and Cookies Policy explains the following:

Who
We AreWhat
Information We May Collect About YouHow
Information About You May Be UsedInformation
on Data Provided With Consent, Such as Email Newsletters and Digital
Marketing, Direct Mail and Data Provided With Consent To Share With Third
PartiesThe
Storage, Deletion and Availability of Your Personal Data to YouInformation
On The Use of Web Browser CookiesInformation
on Changes To This Policy

Who we
are

The data controller is SeedPrint Limited (referred to in this
policy as “we” or “us).

We are a British based children’s book and gift manufacturer based in
Leicester, Leicestershire UK. Our company registration number is 12241063. We
live and love sustainability, gardening and all things green!

Our registered address is as follows:

Unit 1 Duns Lane, Leicester, United Kingdom, LE3 5LX

The information we collect

When you purchase from SeedPrint Limited, purchase SeedPrint
Limited product through third parties who ship items from our warehouses, or
provide information to SeedPrint Limited directly we may receive personal
information about you. The types of personal information collected may include:

NameAddressEmail
addressTelephone
number(s)Date
of BirthGenderYour
account login details, including the password you have chosen

SeedPrint Limited also collects information about you, your
purchasing behaviour (such as what you have bought, when and where you bought
it and how much you paid for it) and your use of SeedPrint Limited websites and
other digital channels, such as our social media properties and digital media
adverts. This includes collecting unique online identifiers such as IP
addresses, which are numbers that can uniquely identify a specific computer or
other network device on the internet, and cookies, which are text files
downloaded to your web browser containing a unique user ID and selected
information to enhance your online shopping experience. For more information,
please see the “Cookie Policy” section of this policy, on the use of cookies
and similar technologies.

When you
browse our websites, we may collect information about your online browsing
behaviour and information about when you click on one of our adverts (including
those shown on other organisations’ websites). We may also collect information
about the device you have used to access our services, such as the device type,
operating system and browser type.

We may also obtain data from
third parties to enrich our understanding of our customers. This information is
used to understand who shops with us and allows us to create customer segments
with defined characteristics. Creating segments of customers may then help us
to target similar groups of people with content and advertising.

If you are a member of our email
and digital marketing list, we may collect information on the communications
which you open, including any links that you click.

On some pages, you can submit
information about other people. For example, if you order a gift online and
want it sent directly to the recipient, you will need to submit the recipient’s
address. In this circumstance, the types of personal information collected are:

NameAddressPhone
Number

We DO NOT collect Credit/Debit
Card Information – all website payment details are taken and by a specialist
third party payment processor (Paypal or Stripe).

Our
website may contain links to other websites of interest. However, once you have
used these links to leave our site, you should note that we do not have any
control over that other website. Therefore, we cannot be responsible for the
protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the
website in question.

All information will be collected
lawfully and in accordance with the General Data Protection Regulations 2018
and The Data Protection Act 1998.

How we
use information

We never
collect sensitive information about you without your explicit consent and the
information we have will be as accurate and up to date as possible. You may contact
us to find what
information is held about you. If you find any inaccuracies please let us know
and we will delete or correct it for you. You may also request that we delete
all data we hold about your from our systems.

SeedPrint Limited will use your
personal information for a number of purposes, including the following:

To
allow you to use our e-commerce siteTo
process your orders and refundsTo
process trade applications or any other applications made onlineTo
deal with any enquiries you may have about our servicesTo
send you materials when requestedTo
contact you about our services, for example by phone, email or post or by
replying to social media posts or messages which you have directed at as.Manage
promotions and competitions that you take part inTo
provide digital experiences that are optimised to your profileTo
generate understanding of our customers and to create customer segments
for marketing purposesTo
provide you with relevant advertising, via digital and non-digital mediumsTo
monitor and understand online behaviour and the use of SeedPrint Limited
websites.To
aggregate information for marketing and strategic development purposes,
after removing personally identifiable informationTo
enrich with additional data to assist in further understanding of our
customers, for the purposes outlined aboveTo
enable you to access specific materials and sections within the siteTo
make you aware of new and existing products, promotions and to provide you
with information that we believe is relevant to our contactsTo
carry out market research and internal research and development, and to
improve our systems, product range, service and stores. This allows us to
better serve you as a customer.To
monitor how our services are used to detect and prevent fraud, other
crimes and misuse. This helps us to make sure that you can safely use our
services.

Why do we process your data in
these ways?

We use the information you
provide about yourself when placing an order to complete that order and for the
uses outlined above. Processing your data in these ways allow us to manage your
customer account, provide you with the goods and services you wish to buy and
assist with any order queries you have. It also enables us to personalise our
offers and services for you, helping us to meet your needs as a customer and to
improve your customer experience.

We will only share this
information for use by third parties to market their own products to you when
you have given your explicit, opted-in consent. If you have previously given
consent and no longer wish for your details to be shared, or if you no longer
wish to receive mailings from SeedPrint Limited, please contact us. We will remove your details
within 30 days of receipt of your request.

We use the information you
provide about someone else when placing an order only to ship the product and
to confirm delivery. We do not share this information with outside parties
except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses
are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share
the personally identifiable information provided to us online in ways unrelated
to the ones described above without your prior explicit consent.

Marketing

SeedPrint Limited will send you
relevant offers and news about our products in a number of ways, including by
email and digital marketing channels, but only if you have previously agreed to
receive them.

Our communications are designed
to tell you about the benefits we can offer, so that you have exclusive access
to our best deals. We use the information we have about you to tailor the
content and try to ensure that the offers are as relevant to you as possible.

Email
newsletters and digital marketing

 

We send email newsletters and
undertake digital marketing activities as a legitimate interest of the company.
Undertaking these activities is an essential part of distributing awareness of
our products and services to our customer base.

In order to ensure that you agree
to receive email newsletters and digital marketing activity targeted via your
data we offer the option to OPT-IN or OPT-OUT on your first purchase online.

You can contact us at any time to
opt-out of receiving these forms of marketing. We will then remove your details
from these activities in a reasonable time-frame, no longer than 30 days. If
you wish to opt-out of email newsletters and digital marketing activity please
contact us.

Should you choose not to receive
such communications you will still be able to make use of offers and purchase
new products that are included in such marketing activity, but in practice we
are unlikely to be able to make you aware of them.

SeedPrint Limited are unable to process the data of customers if they are under
the age of 16 without seeking parent/guardian approval. If you wish to receive
marketing communications from us and are under the age of 16, please ask your
parent/guardian to contact us.

Direct
mail

SeedPrint Limited also send
direct mail as a legitimate interest of the company if you have made a purchase
from us. Undertaking these activities is an essential part of distributing
awareness of our products and services to our customer base.

In order to ensure that you agree to receive direct mail activity targeted via
your data when you have not made a purchase from us we offer an OPT-IN option
at the point where you submit your data to us.

You can also contact us at any
time to opt-out of receiving marketing communications via post. We will then
remove your details from these activities in a reasonable time-frame. If you
wish to opt-out of direct mail marketing activity please contact us.

Please note that we will not
share your data with third party direct mail providers unless you specifically
opt-in for this form of advertising (See below).

Telephone
and text message

SeedPrint Limited may contact you
by telephone as a legitimate interest of the company if you have made a
purchase from us.

In order to ensure that you agree
to be contacted by telephone or text message targeted via your data when you
have not made a purchase from us we offer OPT-IN options at the point where you
submit your data to us.

You can also contact us at any
time to opt-out of receiving marketing communications via telephone or text
message. We will then remove your details from these activities in a reasonable
time-frame. If you wish to opt-out of telephone or text message marketing
activity please contact us.

Please note that we will not
share your data with third party direct mail providers unless you specifically
opt-in for this form of advertising (See below)

Cookies
and similar technologies

A cookie is a small file which
asks permission to be placed on your computer’s hard drive. Once you agree, the
file is added and the cookie helps analyse web traffic or lets you know when
you visit a particular site. Cookies allow web applications to respond to you
as an individual. The web application can tailor its operations to your needs,
likes and dislikes by gathering and remembering information about your
preferences.

Overall, cookies help us provide
you with a better website, by enabling us to monitor which pages you find
useful and which you do not. A cookie in no way gives us access to your
computer or any information about you, other than the data you choose to share
with us.

Here are the main types of cookie
that we use:

1. Site functionality cookies –
these cookies allow you to navigate the site and use our features, such as
“Wishlist” and “Recently Viewed”.

2. Site analytics cookies – these
cookies allow us to measure and analyse how customers use our sites, to improve
our service.

3. Customer preference cookies –
These cookies will remember your preferences so you do not have to keep
entering the same information over and over again.

4. Targeting or advertising
cookies – these cookies are used to deliver ads that are more relevant to you.
They also limit the number of times that you see an ad and help us measure the
effectiveness of our marketing campaigns.

By using our site, you agree to
us placing these sorts of cookies on your device and accessing them when you
visit the site in the future. If you want to delete any cookies that are
already on your computer, the “help” section in your browser should provide
instructions on how to locate the file or directory that stores cookies.
Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
Please note that by deleting or disabling future cookies, your user experience
may be affected and you might not be able to take advantage of certain
functions of our site.

Consent
to share data with third party email and direct mail providers

We understand that receiving
unsolicited direct mail can be an annoyance for some people. We will only share
your data with third party direct mail providers if you specifically OPT-IN when
you provide us with your personal data and / or make a purchase from us.

You can also contact us at any
time to opt-out of receiving these forms of marketing. We will then remove your
details from these activities in a reasonable time-frame. If you wish to
opt-out of receiving marketing communications by post and email from relevant
third parties please contact us.

Data
retention

We will hold your personal
information on our systems for as long as is necessary for the relevant
activity. If you request the deletion of your SeedPrint Limited account your
personal information will be removed as soon as we can reasonably achieve (no
longer than 30 days). It is necessary to retain some data for statutory legal
purposes and the remaining information is anonymised for analytical purposes.
For further information about deleting your account please see the section
below.

Requesting
copies of, or removing data held about you

Under the GDPR you have the right
to request a copy of the personal information SeedPrint Limited holds about you
and to have any inaccuracies corrected. We have a legal duty to supply, correct
or delete personal information about you on our files.

You can delete your account and
request the removal of your personal information at any time. This will erase
your records from our systems and will prevent us from being able to assist you
with any previous purchases.

Please send requests and
questions about this or any other question about this Privacy and Cookies
Policy via our contact us page.

We will need two copies of forms
of identification, which can be:

PassportDriving
licenceBirth
certificateUtility
bill (from last 3 months)Current
vehicle registration documentBank
statement (from last 3 months)Rent
book (from last 3 months).

Our
commitment to data security

We know
how important it is to keep your data secure. In this section, we set out some
of the measure we have in place to protect it:

To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.

We use
technical safeguards, such as firewalls and data encryption, and access to your
data is only given to employees who need it to carry out their job
responsibilities.

We enforce safeguards in
connection with the collection, store and disclosure of personal data. If you
request your personal data, we may ask for proof of identity before supplying
it to you.

The personal data that we collect
from you may be transferred to and stored at a destination outside the EU. It
may also be processed by companies operating outside this area in their role a
data processor. We have put appropriate checks and protection in place to ensure
that your data is protected in line with this policy.

Our
commitment to children’s privacy

Protecting
the privacy of the very young is especially important. For that reason, we
never collect or maintain information at our website from those we actually
know are under 16, and no part of our website is structured to attract anyone
under 16.

How to
contact us

Should
you have other questions or concerns about these privacy policies, please
contact us at orders@seedprint.co.uk